Term & Conditions

Please read these Product Terms & Conditions carefully, as they explain your legal rights and responsibilities and the terms under which www.crocodileshoes.eu sells products to you.

1. Prices

2. Availability

3. Acceptance

4. Delivery

5. Return Policy

6. Cancellations & Changes

7. Payment & Security

8. Governing Law & Legal Notes

9. Cheaper Alternatives

10. Order Procedure

11. Shipping

12. Customer Service

1. Prices

Pricing: Prices can change. You will always pay the price shown at checkout.

VAT & Fees: Prices include VAT. Any service or delivery charges will be added and shown at checkout.

Support: Call +357-24000002 (Monday to Friday, 9:00 AM – 5:00 PM, Cyprus time) with any questions.

2. Availability

Out of Stock: If we cannot supply an item due to circumstances beyond our control, we are not liable.

Substitutions: If an item is unavailable, we will inform you and offer either a suggestion for a similar item or a full refund.

Bulk Orders: Due to stock availability, we reserve the right to limit quantities on large orders. For example, if you order 10 units of the same item, we may only be able to supply 5. If this occurs, we will notify you before processing your order.

For large international orders, we also reserve the right to reduce item quantities where necessary to comply with shipping restrictions or carrier limitations.

3. Acceptance

Official Contract: An official contract is only formed between us once we actually ship your items. Your order is simply an offer to buy.

Right to Decline/Cancel: We can decline or cancel your order at any point before shipping, for any reason, and will issue a full refund.

Purchase Limits: We may limit the maximum number of items you can buy to ensure stock is available for all customers.

4. Delivery

Where We Deliver: We deliver within Cyprus and worldwide.

Fees: Delivery fees are explained in the Shipping section below. Your total order cost will be shown at checkout.

Doorstep Policy (Drop-Off Location): Orders are delivered to your main entrance. If you request it, our driver may bring your order inside or to another location you specify, provided you give permission and it is safe and practical to do so. Otherwise, your order will be delivered to the main entrance.

Age Verification (Think 25): An adult (18+) must sign for the delivery. If the receiver looks under 25, we will ask for ID. If no valid ID is available, the driver cannot leave the order.

Missed Delivery: If no one is home to accept the order, the driver will leave a slip to notify you. You will need to contact us to reschedule, and a redelivery fee may apply.

Delays: We make every effort to deliver your order on time, but we are not responsible for delays caused by things out of our control.

5. Return Policy

We want you to love your purchase! If you aren’t completely satisfied, you can return or exchange your item within 14 days of delivery.

Step 1: Contact Us First

Before returning any item, you must email us with your Order ID, full name, phone number, and reason for the return. We will review your request and provide next steps.

Refunds (In-Store Only)

• Where: Refunds are processed strictly in-store. Returns sent by mail are not eligible for refunds.
• Requirements: Bring the item to our local store (address on our Contact page) in its original packaging for inspection.
• Method: Approved refunds will be issued to your original payment method.

Exchanges (Size or Design)

If you need a different size or design, contact us by email first. Exchanges can be processed in two ways:

• In-Store: Visit our local shop with the item.
• By Courier: Follow our mail-in product exchange process (instructions provided via email).

How to Return Your Item

Return Conditions & Exclusions

We cannot accept returns or exchanges if the item is broken or damaged, or if the original packaging has been destroyed.

For more details on shipping fees, please review our Shipping Policy below.

6. Cancellations & Changes

Cart Changes (Before You Pay): You can easily add, change quantities, or delete items from your shopping cart at any time before completing your payment through Saferpay (powered by Worldline).

Order Cancellations (Before Shipment): Order cancellations or changes must be requested by email and must include all of the customer’s details (Order ID, full name, phone number, and reason for the cancellation).

7. Payment & Security

Accepted Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, Maestro, and Delta.

Secure Checkout: Payments are processed securely through Saferpay (powered by Worldline). Your card details are fully encrypted to keep your information safe.

Authorization: Payment must be authorized at the time you place your order.

Our Liability: Our maximum liability to you for any order is limited to the total price you paid for those items.

8. Governing Law & Legal Notes

Cyprus Law: These terms are governed by the laws of the Republic of Cyprus. Any legal disputes will be handled exclusively by Cyprus courts.

Validity of Terms: If a court decides that one of these rules is invalid or unenforceable, the rest of our terms and conditions still remain fully valid and in effect.

9.Cheaper Alternatives

Browse our online outlet or visit one of our outlet stores to discover hundreds of discounted items and affordable alternatives.

10. Order Procedure

Shop via Account to Earn Rewards!

Make sure to log in or create an account before checking out so your loyalty points can be tracked and saved.

Already a store regular? If you have an account at our physical stores, just use the same phone number to register online, and your offline and online points will automatically link!

How to Order from the E-Shop

Shop anytime and anywhere with internet.

1. Add to Cart: After browsing our products and finding what you want, click the box next to it that says Add to Cart. Once you have added all the products that you want to the cart, click on the cart icon(looks like a bag) on the top right of the page. Then click the box that says Cart.

2. Review & Begin Checkout: After reviewing the items in your cart, click the box that says Checkout. At this point, you can “Proceed as guest or sign in”. If you are already a member, enter your username & password. Otherwise, you can easily and quickly register.

3. Enter or Confirm Details: Enter or confirm the information on the Address page and then click Next. Select your shipping preferences and then click Next. Review the summary of your order and click Proceed to Payment.

4. Payment & Confirmation: Enter your card details and then click Pay. The webpage will then load and show that your payment has been completed. You will then receive an email from Saferpay saying that your payment has been successfully processed.

5. Order History: You can view all past and current orders anytime when you are signed into your account.

If you need any assistance, please feel free to contact us via phone, Facebook, or Instagram, and our team will be happy to help you.

11. Shipping

General Policy

• Dispatch: We ship Monday–Friday (excluding bank holidays). Delivery times are estimates and may take longer during busy sales periods.
• Out of Stock: If an item is unavailable, we will contact you to offer a waitlist, substitute, order change, or full refund.
• Questions? Email us at eshop@crocodileshoes.eu.

Order Methods & Delivery Policy

• E-Shop Orders (Cyprus): Delivered via ACS Courier.
• ACS Pickup: 2–4 business days.
• ACS Door Delivery: 4–8 business days.
• International Orders: E-shop only. Delivered via Cyprus Post in 15–25 business days. Customers are responsible for any local customs duties or import taxes.

Shipping & Delivery Prices

Service Fee: All orders will have a €0.50 Service Fee, regardless of order value or destination.

*Return Shipping charge does not apply to returns due to defective or incorrect products.

12. Customer Service

Operator: The website crocodileshoes.eu is operated by Crocodile Shoes & Accessories, located at Pindarou 15, Industrial Area.

Get in Touch: If you have any questions, you can email us at eshop@crocodileshoes.eu or call us at +357-24000002.

Hours: We are here to help Monday to Friday, 9:00 AM – 5:00 PM, Cyprus time.